Customer Experience Manager

Customer Experience Manager

At Window Genie, we do not just clean windows, we help homeowners take pride in their homes. As a nationally ranked home/office maintenance service franchise, we deliver high-quality services including window cleaning, pressure washing, gutter cleaning, holiday/permanent lighting and window tinting. We are growing and we’re looking for someone who thrives in a fast-paced, people-first role to

become the heartbeat of our customer experience.

About the Role

As our Customer Experience Manager, you’ll be the central hub connecting our customers and

field technicians. You will own the customer journey, from the first call to job completion, ensuring every interaction is seamless, professional, and positive.

This is not just an admin role, this is a high-impact position where you help drive revenue,

optimize scheduling and create exceptional customer experiences every day.

What You will Do

• Be the first point of contact for customers - answer calls with professionalism and energy

• Educate customers on services and provide pricing/estimates over the phone

• Own and manage daily scheduling and dispatching of technicians

• Proactively communicate schedule updates, delays, and changes

• Identify opportunities to recommend additional services (upsell)

• Maintain accurate customer and job data

• Partner closely with technicians to ensure smooth daily operations

What We are Looking For

• 2+ years of experience in customer service, admin, or inside sales

• Strong communicator—confident on the phone and clear in writing

• Highly organized with strong attention to detail

• Comfortable multitasking in a fast-paced environment

• A proactive problem-solver who enjoys helping people

• Experience in home services (or similar industry) is a plus

What Makes You a Great Fit

You’re someone who:

• Loves talking to people and building relationships

• Enjoys being the “go-to” person who keeps things running smoothly

• Takes pride in delivering a great customer experience

• Is motivated by both service and sales

• Enjoys taking initiative, working independently, and growing your skills in a fast-paced

environment

• Values being part of a supportive, collaborative team while owning your work

Compensation & Benefits

• $18–$24/hour (based on experience)

• Performance-based bonus opportunities (based on bookings and customer satisfaction)

• Personal development opportunities

• Growth opportunities into operations or management

Why Join Window Genie?

• Be part of a growing, nationally recognized brand

• Play a key role in a small, high-impact team

• Opportunity to grow your career and skill set

• Supportive, team-oriented environment

Apply Today

We are actively interviewing and looking to move quickly.

If you are ready to take ownership, grow your skills, and make a real impact, we’d love to hear

from you.