Office Manager

Office Manager

$18–$22/hour (based on experience)

About Us

Window Genie is a nationally ranked home service franchise specializing in window cleaning, pressure washing, gutter cleaning, window tinting, and more. We are committed to delivering exceptional service and helping homeowners improve the look and value of their homes.

Position Overview

We are seeking a reliable and customer-focused Office Manager to support daily operations and serve as the main point of contact for customers and technicians. This role is ideal for someone who enjoys working in a fast-paced environment, managing schedules, and delivering excellent customer service.

Key Responsibilities

Customer Service & Communication

• Serve as the primary point of contact for customers via phone, text, and email
• Answer inbound calls with professionalism, warmth, and efficiency
• Respond to customer inquiries, concerns, and service requests in a timely manner
• Build rapport with customers and deliver a high-quality customer experience
• Handle customer concerns or complaints with a solution-oriented approach

Scheduling & Coordination

• Schedule, confirm, and manage daily service appointments
• Coordinate technician routes and optimize schedules for efficiency
• Communicate schedule updates, delays, or changes with customers and technicians
• Ensure technicians have accurate job details and customer expectations

Inside Sales & Service Support

• Learn service offerings and provide accurate pricing and estimates over the phone
• Educate customers on services and recommend additional offerings when appropriate
• Support upselling and cross-selling opportunities to maximize revenue

Administrative & Operational Support

• Enter and maintain accurate customer, job, and service data in company systems
• Review daily work orders and ensure completeness and accuracy
• Track job status and follow up on incomplete or pending work
• Support office organization, reporting, and general administrative tasks

Qualifications

• 2+ years of administrative, customer service, or inside sales experience
• Experience in a home service industry is a plus
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational and data entry skills
• Ability to multitask and manage priorities in a fast-paced environment
• Team player with the ability to work independently

Why Join Us

• Competitive hourly pay ($18–$22/hour)
• Supportive team environment
• Opportunity to grow within a nationally recognized brand
• Hands-on role with meaningful impact on daily operations

Apply Today

We are actively interviewing and looking to hire quickly. Apply now to join our team, qualified candidates will be contacted by our hiring manager.